Provide exceptional customer support and assist clients with their travel inquiries. Strong problem-solving skills and a customer-first attitude are essential.
Join our customer service team and be the first point of contact for our valued clients. As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction by providing prompt, professional, and friendly assistance to travelers before, during, and after their journeys. We're looking for someone who genuinely enjoys helping people, has excellent communication skills, and can remain calm and solution-oriented even in challenging situations.
Handle Customer Inquiries Via Phone, Email, And Chat
Provide Information About Travel Packages, Destinations, And Services
Assist Customers With Booking Modifications And Cancellations
Resolve Customer Complaints And Issues Professionally
Process Refunds And Document Customer Interactions
Coordinate With Other Departments To Address Customer Needs
Follow Up With Customers To Ensure Satisfaction
Maintain Accurate Records In The Crm System
Identify Opportunities To Improve Customer Service Processes
Bachelor's Degree Or Equivalent Qualification
1 3 Years Of Customer Service Experience
Excellent Verbal And Written Communication Skills
Strong Problem Solving And Conflict Resolution Abilities
Patient, Empathetic, And Customer Focused Attitude
Ability To Multitask And Work In A Fast Paced Environment
Proficiency In English And Bangla
Computer Literacy And Familiarity With Crm Systems
Flexibility To Work In Shifts Including Weekends
Competitive Salary And Regular Increments
Health Insurance Coverage
Paid Time Off And Holidays
Training And Skill Development Programs
Friendly Team Environment
Employee Travel Discounts
Career Advancement Opportunities
Interested in this position? Get in touch with us to submit your application.
Akashbari is Bangladesh's premier travel agency, dedicated to creating extraordinary travel experiences for over three decades.
Join our team and be part of a company that values excellence, innovation, and customer satisfaction.